Rigzen Services Private Limited (“Rigzen”) is dedicated to safeguarding the personal and business information shared with us through our website www.rigzen.in.

We recognize the importance of transparency in how we collect, process, and use such information. These Terms and Conditions set out the framework within which users engage with our website and services, ensuring clarity for both parties.

Definitions

• Service Provider: Rigzen Services Private Limited, the entity delivering specified services in exchange for agreed consideration.
  
• Service Receiver: Any person, client, or entity availing or intending to avail services provided by Rigzen.
  

Applicability

These Terms apply exclusively to online interactions through Rigzen’s website and govern the information collected therein.

We may collect:

Direct Information:

• Name, contact details, email address
  
• Organization details
  
• Queries shared by you
  

Automated Information:

• IP address
  
• Browser type
  
• Operating system
  
• Device identifiers and network details
  
• Browsing behavior on our site
  

In the course of engagement, we may also collect:

• Address
  
• Purchase history
  
• Subscriptions
  
• Records of communications
  
• Agreements
  
• Payment transactions
  

You are under no legal or contractual obligation to provide personal information; however, certain details are necessary for us to provide services efficiently.

By submitting your information, you authorize Rigzen to retain and use it for the following purposes:

• Responding to queries and service requests
  
• Delivering services and communicating relevant updates
  
• Providing technical assistance
  
• Enforcing our policies and agreements
  
• Conducting analysis, research, and service improvements
  
• Meeting statutory and legal obligations
  

The processing of data is based on your consent, which may be withdrawn by contacting us at info@rigzen.in.

Pricing

Service charges vary depending on the nature, scope, and customization of the services requested by the client. No fixed pricing applies across all services.

Security and Data Processing

Rigzen follows strict administrative, technical, and physical safeguards to protect the confidentiality and integrity of client information.

While we strive to ensure secure handling of data, no online system is completely immune to risks. By using this website, you accept the potential risks of digital transmission.

We retain personal data only for as long as required to:

• Deliver services, or
  
• Meet legal/regulatory obligations.
  

User Obligations

You agree not to:

• Copy, modify, distribute, or reproduce website content without written permission
  
• Reverse engineer, disrupt, or attempt unauthorized access to the website
  
• Use Rigzen’s services or content for unlawful or unauthorized purposes
  

Limited, conditional use may be permitted only with prior written approval from Rigzen.

Acceptance of the Policy

By visiting, registering, or engaging with our website, you confirm your acceptance of these Terms.
If you do not agree, you should discontinue using our website and services.

Governing Law and Jurisdiction

These Terms shall be governed in accordance with the laws of India.

• Any disputes arising out of or in relation to these Terms shall first be attempted to be resolved amicably.
  
• If unresolved, the matter shall be referred to arbitration under the Arbitration and Conciliation Act, 1996.
  
• Seat of arbitration: Ahmedabad, Gujarat
  
• Language: English
  
• The arbitrator’s decision shall be final and binding on both parties.
  

Updates

Rigzen reserves the right to amend these Terms periodically. Updates will be published on this page, and continued use of the website will be considered acceptance of the revised Terms.

Links to Third-Party Websites

Our website may contain links to third-party platforms. Rigzen is not responsible for the practices, policies, or content of such external sites.

Users are advised to review third-party terms and policies before engaging with them.

Receipt of Payments

All service-related payments must be made strictly in the name of Rigzen Services Private Limited into our official current account through NEFT/RTGS/IMPS or approved digital payment gateways.

Rigzen does not authorize or accept payments in personal accounts or under any other name.

Any claims of services offered under the Rigzen brand by unauthorized persons will be treated as fraudulent, and Rigzen shall not be liable for losses arising from such acts.